NPR reports that fewer than half of veterans understand their veterans according to a 2010 VA study. The story explains that many veterans need help filing a VA claim, because applying for benefits is one of the most confusing aspects of the process.
It is an interesting story, and the online comments from veterans and others are very interesting. I recommend it for reading. You can see the original story at: http://www.npr.org/2015/01/14/374055310/indiana-s-veterans-service-officers-operate-on-a-shoe-string.