Robert McDonald, secretary of the Department of Veterans Affairs, has said VA will develop a new information technology system for agency personnel to centralize management of customer veterans’ records, Federal News Radio reported Friday.
“We are going to go to one data backbone, with one list of addresses, that like good customer service organizations keeps track of every interaction we have with our customers,” McDonald told a National Press Club audience last week.
He explained that veterans report a change of their residential addresses to multiple VA units under the department’s current data processing system, the station said.
McDonald informed reporters Friday that the department also launched an effort to boost interoperability of its electronic health records system with those of the Defense Department and private healthcare organizations, Sean Lyngaas wrote in an FCW article.
He added VA saw the number of disability claims decrease 88 percent, from 611,000 in March 2013 to 76,000 this year.